Having previously covered the core importance of employees to the delivery of a successful customer experience, let’s look at the significance of the CEO to what should be the central…
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opinion
Customer Experience (CX) is reaching peak “buzzword” status amongst large global companies (“finally” or “once again” one is left to wonder at this point.) These are companies who are apparently…
Do you like to make the odd wager? Consider yourself a fan of potentially risky propositions? Well launching a Customer Experience program could be for you. (OK… enough with the…
So more and more companies are starting to notice that Customer Experience might be the way forward to leap over the competition and cement their reputations with their customer base…
Just a quick one today…. So we’ve all seen this particular quote on LinkedIn over the holidays (I’ve seen it posted at least 20 times in the past couple of…
Whenever an industry-wide customer satisfaction survey is taken, you pretty much can be sure of one thing. Financial services (particularly banks) and telecommunications companies (specifically mobile phone providers – although…
Doing something a bit different today (and a bit of a confession before we start – it is a long read today. I thought about doing it in two parts…
[Welcome back! Kicking off this third, and final installment of the series with numbers 6+ on the list of why agencies are doomed (you can find the first part here. part…
[First of all, I’d like to preface this by saying this is actually a “Top 6” list – but no one does a “Top 6” – the de rigueur for…