Eleven-plus billion in sales in the first three days… Let me say that again – “$11.6+ Billion in Sales in the first three days” To say it’s quite the accomplishment,…
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Customer Experience
Having previously covered the core importance of employees to the delivery of a successful customer experience, let’s look at the significance of the CEO to what should be the central…
[A bit of a prologue this week before I start with today’s subject at hand. This current blog post was inspired by a comment I got on my last post (although the…
Customer Experience (CX) is reaching peak “buzzword” status amongst large global companies (“finally” or “once again” one is left to wonder at this point.) These are companies who are apparently…
Do you like to make the odd wager? Consider yourself a fan of potentially risky propositions? Well launching a Customer Experience program could be for you. (OK… enough with the…
So more and more companies are starting to notice that Customer Experience might be the way forward to leap over the competition and cement their reputations with their customer base…
Whenever an industry-wide customer satisfaction survey is taken, you pretty much can be sure of one thing. Financial services (particularly banks) and telecommunications companies (specifically mobile phone providers – although…
[Welcome back! Kicking off this third, and final installment of the series with numbers 6+ on the list of why agencies are doomed (you can find the first part here. part…
[Welcome back! Kicking off this second installment of the series with numbers 3-5 on the list of why agencies are doomed (you can find the first part here —…
In reading this article recently published by Harvard Business Review, it only confirmed my thoughts that I’ve had over the past few years in working with my clients. Finally, large corporates…