Having previously covered the core importance of employees to the delivery of a successful customer experience, let’s look at the significance of the CEO to what should be the central…
Read More
Category Archives: Uncategorized
[First of all, I’d like to preface this by saying this is actually a “Top 6” list – but no one does a “Top 6” – the de rigueur for…
There are a number of factors when it comes to delivering a successful customer experience – you’ll hear some or all the latest and greatest marketing and strategic buzz words at…
I have spent the last couple of weeks kicking around the idea of putting the company’s Values down on paper – rather than just have them kicking around as a…
One of the more common questions I’ve gotten over the past few months as I built up the capabilities of CCO Global towards launch was “Why you would start a…
In general, adults are uncomfortable going outside the scope of their knowledge – they know what they like and like what they know. Now not to devolve this initial post…