Customer Experience (CX) is reaching peak “buzzword” status amongst large global companies (“finally” or “once again” one is left to wonder at this point.) These are companies who are apparently…
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Category Archives: Social Media
Just a quick one today…. So we’ve all seen this particular quote on LinkedIn over the holidays (I’ve seen it posted at least 20 times in the past couple of…
Whenever an industry-wide customer satisfaction survey is taken, you pretty much can be sure of one thing. Financial services (particularly banks) and telecommunications companies (specifically mobile phone providers – although…