
Having previously covered the core importance of employees to the delivery of a successful customer experience, let’s look at the significance of the CEO to what should be the central…
Having previously covered the core importance of employees to the delivery of a successful customer experience, let’s look at the significance of the CEO to what should be the central…
Doing something a bit different today (and a bit of a confession before we start – it is a long read today. I thought about doing it in two parts…