Category Archives: Financial Services

The True Test of Customer Service

Why banks and telecom companies are seen as particularly shite at delivering good Customer Experience

By | Banking, Customer Experience, Customer Satisfaction, Customer Service, Customer-centricity, Financial Services, Mobile, Social Media, Surveys, Telecom | No Comments

Whenever an industry-wide customer satisfaction survey is taken, you pretty much can be sure of one thing. Financial services (particularly banks) and telecommunications companies (specifically mobile phone providers – although…

Read More