Literally, billions of dollars and millions of hours of time are spent every year trying to determine the best way to attract, keep and urge a customer to purchase, use,…
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Category Archives: Engagement
Having previously covered the core importance of employees to the delivery of a successful customer experience, let’s look at the significance of the CEO to what should be the central…
Doing something a bit different today (and a bit of a confession before we start – it is a long read today. I thought about doing it in two parts…