Eleven-plus billion in sales in the first three days… Let me say that again – “$11.6+ Billion in Sales in the first three days” To say it’s quite the accomplishment,…
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Category Archives: Customer Satisfaction
[A bit of a prologue this week before I start with today’s subject at hand. This current blog post was inspired by a comment I got on my last post (although the…
Do you like to make the odd wager? Consider yourself a fan of potentially risky propositions? Well launching a Customer Experience program could be for you. (OK… enough with the…
So more and more companies are starting to notice that Customer Experience might be the way forward to leap over the competition and cement their reputations with their customer base…
Whenever an industry-wide customer satisfaction survey is taken, you pretty much can be sure of one thing. Financial services (particularly banks) and telecommunications companies (specifically mobile phone providers – although…