CCO Global is a new professional services firm focused on helping international companies achieve stronger relationships with their customers across the globe by championing the development and deployment of Customer Experience (CX) and Employee Engagement strategies; and delivering them to the forefront for every department across the global corporate structure.

We provide Chief Customer Officer (CCO) tools and services — working with companies worldwide to provide solutions to drive profitable business results and deliver a beneficial “customer-centric” culture across the organisation.

Our clients look to us for help to streamline their organisations in such areas as Corporate Business Strategy, Global Operations, Marketing, Human Resources and Digital to meet the needs of the customer – be it in a Business-to-Consumer (B2C) or Business-to-Business (B2B) environment.

We provide the ability and suite of tactics to create and drive successful customer strategy across the company, unencumbered by boundaries imposed by traditional silos or business units.

We work in the areas of Customer Loyalty, Digital Transformation, Big Data, Call Centre, Mobile Technologies, Business Transformation, Social Media (Twitter, Facebook, etc.), Customer Feedback, Customer Relationship Management (CRM) and Sales to drive a strengthened bond with both the new & existing customer base.  Developing a stronger relationship with the customer base will drive many positive characteristics that ripple through your company including (but not limited to):

  • Improved sales
  • Reduced operating & marketing costs
  • Superior customer acquisition, retention & satisfaction
  • Targeted new product development
  • “Feel Good” PR opportunities.

With global headquarters in London, we work globally for our clients in multiple industries with special concentrations in the areas of Financial Services, Technology, Telecommunications, Automotive, FMCG and Media & Entertainment sectors.

We look forward to chatting with you about the opportunities to improve your company’s results – if you have any questions, drop us a line at hello@ccoglobal.com.